Returns & Refund Policy

Last Updated: [10/01/2026]

At Habanos EXPRESS, customer satisfaction is important to us. Due to the nature of premium cigars and tobacco-related products, we apply a clear and fair returns policy to ensure product integrity, quality, and compliance with regulations.

1. All Sales Final – Tobacco Products

All sales of cigars and tobacco-related products are final. For health, safety, and quality assurance reasons, we do not accept returns or exchanges once products have been shipped or delivered.

2. Damaged or Incorrect Orders

If you receive an order that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:

Order number
Clear photos of the item(s) and packaging
A brief description of the issue

Upon verification, we will offer one of the following solutions at our discretion:

Replacement of the affected item(s)
Store credit
Partial or full refund (where applicable)

Claims submitted after 48 hours may not be eligible for review.

3. Shipping & Transit Issues

Once an order has been dispatched, responsibility for delivery is transferred to the courier. However, we will assist customers in filing claims with the shipping provider when applicable.

Habanos EXPRESS is not responsible for delays, losses, or seizures caused by customs authorities, incorrect delivery information, or regulations in the destination country.

4. Cancellations

Orders may only be canceled before payment is completed or before shipment is processed. Once an order has been confirmed and dispatched, cancellations are no longer possible.

5. Refund Processing

Approved refunds (if applicable) will be processed using the original payment method or via store credit. Refund timelines may vary depending on the payment provider.

6. Confidentiality & Fair Use

All customer communications and personal information related to returns or claims are handled confidentially and in accordance with our Privacy Policy.