Terms and conditions of use
Delivery is guaranteed except in situations that arise by error of the Customer such as:
- Incorrect or insufficient address
- Change of address due to relocation or moving
- Failed delivery due to the customer not being present at the delivery address
- Supposed loss of the package (s) after delivery (the package is shown delivered but the Customer says that they have not received the package)
Customer acknowledges that NO REFUND IS DUE if package is not delivered to Customer due to one of the above reasons.
The delivery guarantee does NOT cover packages re-shipped as a replacement for undelivered orders covered by the delivery guarantee. In other words, if HABANOS EXPRESS is resending you a particular order due to a previous delivery problem, there is no refund of any kind, if the replacement package does not appear.
Last but not least, the delivery guarantee claim period is 3 months from the time the order is shipped. No claim will be accepted beyond this period.
Return policy If products are defective or broken on arrival, please contact us within 7 DAYS of receipt of cigars for an RMA (Return Merchandise Authorization) before returning the cigars to us. We will send a replacement or refund your money according to your preference as soon as we receive the defective products